FAQs

If you have any questions or need further clarification, please do not hesitate to contact us directly.

Q: Where is Steampunkjunq jewelry items manufactured?
A: All of Steampunkjunq's products are manufactured by hand in the USA.

Q: Why does Steampunkjunq Jewelry make use of Swarovski Austrian Crystal?
A: Swarovski Austrian Crystal is used in many of our designs simply because it is the finest crystal in the world. We take pride in our creations and want them to be the finest jewelry pieces available for our clients.

Q: Q: Can you make a piece of jewelry out of a personal item?
A: Yes .Steampunkjunq can transform your personal items into wearable memories. Contact me and we will work out the details.

Q: Do the watches in your designs work?
A: Vintage ladies watch pendants and bracelets do not work, I work with only broken parts and movements but many of the gears still move on the movements as you wear the piece they will just not tic steady. Most people simply like the collect-ability of such vintage items and to have something to share with their friends.

Q: Is lead or nickel in any of your designs?
A: No all my jewelry chains and findings are lead and nickel free.

Q: What type of earwires are used on your earrings and are they hypoallergenic?
A: All my earwires are hypoallergenic or surgical steel.

Q: What payment terms are available?
A: Payment is due at the time of order processing unless other arrangements have been made.  I accept Paypal as well as Credit cards including Visa, Mastercard, American Express, and Discover.

If ordering items for any holiday, we MUST receive your order 15 days prior to the date order is required in house to have time to process & ship within the U.S. Outside of the U.S. will take longer please plan to purchase accordingly. Please make a note with your order if you need the item by a certain date I will try to work with you on making this happen.

Q: Can you ship my order to an address other than my billing address?
A:Yes. Please be sure to make us aware of this requirement at them time you place your order.

Q: Do you ship internationally?
A: Yes! We do offer Worldwide shipping. Additional charges do apply. Also, International Customers are strongly encouraged to purchase insurance for your items. We do not accept responsibility for lost or damaged international shipments that are uninsured.

Q: What should I do if the item was broken or defective?
A: We do offer return / exchange under certain circumstance.